Refund & Return Policy

At Him Gold, customer satisfaction is important to us. As we deal with food products, returns and refunds are subject to the following conditions.

Return Eligibility

Returns are accepted only if:

• The product is received in a damaged or defective condition.
• The product appears spoiled or unfit for consumption.
• The product remains completely sealed and unopened.

Opened, used, or tampered products are not eligible for return or refund due to food safety and hygiene standards.

Refund Conditions

Customers must report any issue within 24 hours of receiving the order.

To request a refund, please share:

• Order Number
• Product Images
• Images of the outer packaging
• Clear photographs showing the issue

Once verified by our quality team, an appropriate resolution will be provided.

Refund Approval

If the claim is approved, we will provide:

• 100% refund of the product value, or
• Replacement product (where applicable).

Refunds will be processed to the original payment method within 2-3 business days after approval.

Non-Returnable Products

Returns or refunds will not be accepted if:

• The product has been opened.
• The product has been partially consumed.
• The complaint is raised after 24 hours of delivery.
• Damage occurred due to improper storage or handling by the customer.

Contact for Returns

Raise Ticket
Customer Support

Phone:
+91 95994 66470

Email:
info@himspices.com